Knowledge Management Barriers, Practices and Maturity Model

Título: Knowledge Management Barriers, Practices and Maturity Model

Autor: Fábio Lotti Oliva

Resumo/Sinopse: Knowledge management is characterized as an important management tool to add value to products and services of companies and thus allow them to become more competitive and unique. This paper discusses the barriers and practices associated with the knowledge management of large Brazilian companies. As a conceptual framework, the author adopted the main theories on Knowledge Management to extract the barriers and practices included in the literature aiming to confirm them through quantitative research with managers from large Brazilian companies. Based on the responses obtained, the author conducted several multivariate analyzes, including descriptive analysis, factor analysis, cluster analysis and multinomial logistic regression. In addition to presenting the main barriers and key practices associated with knowledge management, our main result also presents a model for the evaluation of the level of maturity in knowledge management based on the practices adopted by large Brazilian companies.

Data de publicação: 2014

Periódico/Editora: Journal of Knowledge Management – Emerald

Edição: Vol. 18 Iss: 6, pp.1053 – 1074

Palavras-chave: Organizational learning, Knowledge management