Satisfaction and continuous use intention of e-learning service in Brazilian public organizations

Título: Satisfaction and continuous use intention of e-learning service in Brazilian public organizations

Autores: Pereira, F. A. M.; Ramos, A. S. M.; Gouvêa, M. A.; Costa, M. F.

Resumo: The aim of this paper is to investigate the constructs of Technology Readiness Index (TRI) and the Decomposed Expectancy Disconfirmation Theory (DEDT) as determinants of satisfaction and continuous use intention in e-learning services applied in public organizations. The research was conducted by online survey in a sample of 343 employees of two public organizations in Brazil who have had e-learning experience. The results showed that quality, quality disconfirmation, value and value disconfirmation positively impact on satisfaction, as well as disconfirmation usability, innovativeness and optimism. Likewise, satisfaction proved to be decisive for the purpose of continuous use intention. In addition, technological readiness and performance are strongly related. The main contribution of this study is the delivery of an assessment tool for performance oriented to training courses at distance and applied in public organizations.

Data de publicação: 2015

Periódico/Editora: Computers in Human Behavior, May, Elsevier Science Publishers B. V. Amsterdam, The Netherlands, ISSN 0747-5632

Edição: v. 46, p. 139-148

Palavras-chave: E-learning, Technology Readiness Index, Expectancy Disconfirmation Theory, Satisfaction, Continuance intention